Privacy Policy

Last Updated

Last Updated: 1/1/2026

Introduction

This Privacy Policy (“Policy”) explains how Maintara LLC (“Maintara,” “we,” “our,” or “us”) collects, uses, protects, and discloses personal information in connection with the services governed by our Terms and Conditions.

By accessing our website, booking services, or otherwise engaging with Maintara, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms and Conditions.

1. Information We Collect

1.a Information You Provide

We may collect personal information provided directly by you, including but not limited to your name, phone number, email address, billing and payment information, service and property address, access instructions, and service preferences. Providing this information is necessary to schedule, perform, and manage services.

1.b Service-Related Information

In connection with services, we may collect service history, notes regarding property condition or scope of work, and communications related to service performance or satisfaction. This information is used strictly for operational and quality purposes.

1.c Automatically Collected Information

When you use our website, we may automatically collect information such as IP address, browser and device details, and usage data including pages viewed and time spent. This information is used for security, analytics, and website performance improvement.

2. How We Use Information

Information collected by Maintara is used to provide, schedule, and complete services, process payments and issue invoices, communicate confirmations, updates, and service notices, improve service quality and customer experience, maintain internal records and compliance, enforce our Terms and Conditions, and protect against fraud, misuse, or unauthorized access.

By providing your phone number and using our website or services, you consent to receive text messages (SMS) from Maintara related to your services, including appointment confirmations, scheduling updates, service notifications, customer support, and billing communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying “STOP” to any message or by contacting Maintara directly. After opting out, you will no longer receive SMS communications except where necessary for essential service-related matters.

Maintara does not send unsolicited marketing messages, and all communications are directly related to your interaction with our services.

3. Disclosure of Information

Maintara does not sell, rent, or trade personal information. Information may be disclosed only to payment processors and financial institutions necessary to complete transactions, contractors or service providers performing work on our behalf, and legal or regulatory authorities when required by law or to protect our legal rights. All disclosures are limited to what is reasonably necessary.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can be guaranteed to be fully secure. By using our services, you acknowledge and accept this risk, consistent with the limitation of liability outlined in our Terms and Conditions.

5. Data Retention

We retain personal information only for as long as necessary to fulfill service obligations, maintain business, accounting, and tax records, comply with legal or regulatory requirements, and enforce contractual rights.

6. Your Rights and Choices

Subject to applicable law, you may request access to your personal information, request correction of inaccurate information, request deletion of information where legally permitted, and opt out of non-essential communications. Requests must be submitted using the contact information below.

7. Cookies and Website Technologies

Maintara may use cookies or similar technologies to enhance website functionality and user experience. You may disable cookies through your browser settings; however, some website features may not function properly.

8. Third-Party Websites

Our website may contain links to third-party websites. Maintara is not responsible for the privacy practices, content, or security of those sites. Accessing third-party websites is done at your own risk.

9. Children’s Privacy

Maintara does not knowingly collect personal information from individuals under the age of 13. If such information is identified, it will be deleted promptly.

10. Policy Updates

Maintara reserves the right to modify this Privacy Policy at any time. Updates will be effective upon posting and will reflect the revised “Last Updated” date. Continued use of our services constitutes acceptance of any updated policy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Georgia, consistent with our Terms and Conditions.