Terms and Conditions
Last Updated
Last Updated: 1/1/2026
Introduction
These Terms and Conditions (“Terms”) govern the use of services provided by Maintara LLC (“Maintara,” “we,” “our,” or “us”). By scheduling, purchasing, or using our services, you (“Client,” “you”) agree to be bound by these Terms.
1. Services Provided
Maintara provides professional cleaning and property care services, including but not limited to residential cleaning, commercial and office cleaning, move-in and move-out cleaning, post-construction cleaning, and specialized or customized cleaning services. Services are provided as agreed upon in writing, invoice, estimate, or service order.
2. Estimates and Pricing
All estimates are based on information provided by the Client and are subject to change if actual conditions differ. Final pricing may vary due to size, condition, level of cleanliness, access limitations, or additional requested services. Any additional services requested during or after service will be billed separately.
3. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing. Maintara accepts approved payment methods including ACH, credit or debit cards, or other methods specified on the invoice. Late payments may be subject to late fees or service suspension.
4. Cancellations and Rescheduling
Clients must provide at least 24 hours’ notice to cancel or reschedule a service. Cancellations made with less than 24 hours’ notice may be charged a cancellation fee. No-shows may be charged up to 100% of the scheduled service cost.
5. Information Collection and Communications
Maintara may collect and use personal information in connection with the provision of its services, including but not limited to name, phone number, email address, billing information, service address, and service-related details. Such information is collected directly from the Client or through the use of Maintara’s website, service requests, agreements, or other communications.
By providing contact information and using Maintara’s services or website, the Client consents to receive communications from Maintara, including phone calls, emails, and text messages (SMS), related to scheduling, service updates, customer support, and billing.
Message frequency may vary. Message and data rates may apply.
The Client may opt out of receiving text messages at any time by replying “STOP” to any message or by contacting Maintara directly. Opting out of SMS communications may limit Maintara’s ability to provide certain service-related updates.
Maintara does not sell or rent personal information to third parties. Information may be shared only as necessary to perform services, process payments, comply with legal obligations, or enforce these Terms.
All information is handled in accordance with Maintara’s Privacy Policy, which is incorporated into these Terms by reference.
6. Access to Property
The Client is responsible for ensuring safe and timely access to the property. Maintara is not responsible for delays or incomplete services due to lack of access, pets, alarms, or unsafe conditions. If keys or access codes are provided, they will be handled with reasonable care and confidentiality.
7. Client Responsibilities
The Client agrees to remove fragile, valuable, or sensitive items prior to service, secure pets and notify Maintara of any special considerations, and inform Maintara of any hazards, fragile surfaces, or special materials. Maintara is not responsible for damage caused by normal wear, pre-existing conditions, or improper installations.
8. Satisfaction Guarantee
Clients must report any concerns or issues within 24 hours of service completion. Maintara will, at its discretion, re-clean affected areas if the issue falls within the agreed scope of work. Refunds are not guaranteed and are evaluated on a case-by-case basis.
9. Damage and Liability
Maintara carries general liability insurance. Any claims for damage must be reported within 24 hours of service. Maintara’s liability is limited to the cost of the service provided. We are not responsible for pre-existing damage, normal wear and tear, improperly secured items, or damage due to faulty or aged materials.
10. Health and Safety
Maintara reserves the right to refuse or stop service if conditions are unsafe, unsanitary beyond normal scope, or pose a health risk. Additional fees may apply for hazardous conditions or bio-related cleaning services if accepted.
11. Service Refusal
Maintara reserves the right to refuse service to any client for reasons including unsafe working conditions, abusive or inappropriate behavior, non-payment history, or misrepresentation of service conditions.
12. Independent Contractors
Maintara’s team members and contractors are not employees of the Client. Maintara maintains full control over hiring, training, and service execution.
13. Limitation of Liability
To the fullest extent permitted by law, Maintara shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed the amount paid for the service giving rise to the claim.
14. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.
15. Changes to Terms
Maintara reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website or provided upon request.
16. Acceptance of Terms
By booking or using Maintara’s services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.